PrepMaven Terms of Service

 

PREPMAVEN SCORE GUARANTEE (FOR SAT MASTERCLASS)

Our Guarantee:

  • A higher score guaranteed or get your money back (or repeat your program)

How does it work?

  • Send us your baseline score and your new score
  • Let us know whether you would like to repeat the class or receive a refund

Conditions of Higher Score Guarantee:

  • Must be first-time student
  • Must be enrolled and have paid in full
  • Must complete the entire program. This means you must 1) Attend all classes, 2) Take all scheduled practice tests and submit scores by deadline, 3) Complete all homework before program end date
  • Must take official test when it is next administered after program end date, generally within 30 days of program completion
  • Must submit request within 3 months of completing program

Not valid if:

  • You have already used your guarantee on a paid purchase
  • If you are already scoring 1500 or above

How do we determine whether you increased or not?

  • We need a baseline score – If you have taken the test before, we use your official test score issued by the College Board. If you haven’t taken the test before, we use your score from the proctored diagnostic

How to repeat class?

  • You must submit your request within 3 months after program end date if you’d like to repeat a class
  • If you qualify for our guarantee, we’ll schedule you for the next class for free
  • The repeated class must be the same class type
  • This offer is not valid if you have repeated the class before
  • If you elect to repeat the class, you are no longer eligible for a refund

Refund details

  • You must submit your request within 3 months after program end date if you’d like a refund
  • Send us all official score reports (before and after the program)
  • You must return all books – also within 3 month time frame
  • We will refund you the purchase price of the class, minus any shipping, handling, or processing fees
  • If you elect to choose a refund, you will not be eligible to repeat the class

 

CANCELLATIONS & WITHDRAWALS

  • If you cancel or withdraw 10 days or more before the first scheduled class – full refund
  • If you cancel or withdraw less than 10 days before the first scheduled class – 50% refund
  • After program start date – no refund

 

PREPMAVEN CANCELLATION

  • In very rare circumstances, we may have to cancel a course or move locations
  • If we cancel and are unable to re-schedule you into another course that is suitable to you, we will issue a full refund, and will have no further liability to you
  • You may keep all materials
  • We will do our best to suggest alternative options